Passenger Information
Contract of Carriage
Passengers on board Mesa Airlines flights are subject to the terms and conditions stated by the major airline partner for which Mesa is operating the flight in their respective contract of carriage, which covers the rights and responsibilities of each party. You can view the contract for each airline by clicking on the link below:
Tarmac Delay Plan
In compliance with our commitment to customers and U.S. Department of Transportation (DOT) regulations, we have planned and prepared to manage and minimize lengthy tarmac delays on our flights. Our goal is to make every flight a safe and pleasant experience for our customers. Consistent with DOT regulations, our plan covers all scheduled and public charter flights operated by Mesa Airlines, Inc.
Customer Service Plan
We believe the only acceptable customer experience is one in which you arrive at your intended destination safely, comfortably and on time. When events and obstacles beyond our control, such as Severe Weather or Air Traffic Control delays, prohibit us from achieving this standard, we strive to minimize customer inconvenience, however possible. Our customer service plan is intended to provide you with information regarding our policies, procedures and methods for handling certain aspects of your travel on our airline, including those exceptions that may occur in your travel plans.
Passenger feedback
Were you on a Mesa flight recently? We want to hear about your experience. Please fill out a brief passenger feedback form by clicking here.
Know Before You Go
Do you have a REAL ID? Whether you’re traveling on a Mesa Airlines, Inc. codeshare scheduled flight or charter, beginning May 7, 2025, you will need a state-issued REAL ID-compliant license or identification card, or another acceptable form of ID (such as passport), to fly within the United States. For a list of acceptable forms of ID and additional information regarding REAL ID, go to tsa.gov or dhs.gov/real-id